Shipping Policy
Estimated shipping times
See individual item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs
Returned to the sender/seller after shipping
If a customer’s order is returned to the sender/seller for ANY reason the
customer is responsible for paying for re-shipment.
Damaged, delayed, lost, stolen
If an item breaks in shipment we have insured its value up to $100 and you
can submit the claim to the shipping provider online to have that insurance
amount sent to you as a check in the mail. If you would like more than
$100 of insurance please let us know at the time of purchase.
When submitting an insurance claim you MUST have photos of the item
and the box/packaging and you must retain the box/packaging to take to
the post office if proof of damage is required. Shipping insurance may also
require that the customer take the damaged item to 2 waste yard for
disposal and obtain proof of disposal. Any damage must be reported to
our shop within 48 hours of the package arriving.
For delayed, lost or stolen items please refer to the shipping company for
a resolution. We are not liable for packages that are delayed in transit, lost
by the shipping carrier, or stolen; all circumstances which are beyond our
control. Once we hand your item over to the shipping carrier it is their
responsibility to deliver the item. Please contact the shipping carrier
directly regarding delays of lost packages. If you suspect mail theft you
can obtain the GPS coordinates of the last scan point from the shipping
carrier and file 2 mall theft report with your local palice department.
Sometimes there are delays in transit times across al of our shipping
carriers, and these will increase In the holiday season. We cannot
guarantee that a shipment will arrive by 2 specific date, even If the
tracking provides an estimated delivery date. We have had cases where a
shipment is significantly delayed and shows as unscanned even If it was
shipped. We are In no position to guarantee the timeline. We cannot refund
or cancel orders if they did not reach you on time. If your order did not
reach you on time, please contact us and the shipping carrier. We try our
best to work with you but don’t cantrol shipping. Please understand, NO
returns are accepted for shipping delays.